FCL recognise that the fundamental principle of superior credit outcomes is sourcing, validating and
efficiently processing quality customer information. Combining this with first hand knowledge and
understanding of the true nature of the customer / banker relationship, FCL has an enviable record of
delivering positive outcomes for a range of clients.
FCL has extensive knowledge and experience in successfully developing and implementing credit systems
in various operating environments including:
- A pacific based retail bank seeking to arrest a decline in their market share
- Resolving credit quality issues in a government owned commercial bank in south east Asia
- Advising a financial services division of a diversified ASX listed company in establishing an innovative distribution and funding model for business lending
- Formulating and implementing an outsourced credit system for a securitisation program
In all cases FCL adopted a customer centric approach to the collection and processing of data and
information, relevant sales management disciplines to drive desired behaviours and where appropriate,
process re-engineering supported by detailed process mapping.
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